Customer Support Executive

Role Overview

We are looking for a customer-focused support executive to handle client queries, resolve issues, and ensure a seamless experience for our investors across all communication channels.

Key Responsibilities

• Handle inbound client queries via phone, email, and chat.
• Resolve account, trading, and documentation-related issues.
• Coordinate with back-office and operations teams for resolution.
• Maintain client interaction logs in the CRM system.
• Ensure first-call resolution and high client satisfaction scores.

Required Skills & Qualifications

• Graduate in any discipline.
• 0–2 years of customer service experience (financial services preferred).
• Excellent verbal and written communication skills.
• Proficiency in MS Office and CRM tools.
• Patient, empathetic, and solution-oriented approach.

Key Competencies

• Communication skills
• Problem-solving
• Empathy
• Time management

Why Join LM

• Structured onboarding and training programme
• Friendly and supportive team culture
• Clear career progression path
• Fixed working hours